> ## Documentation Index > Fetch the complete documentation index at: https://docs.servicebooked.ca/llms.txt > Use this file to discover all available pages before exploring further. # Invoices > Where to find paid invoices, downloading PDFs, and how Stripe handles your billing. Every payment generates an invoice. They're available in your dashboard plus emailed to your billing address. ## Find invoice history **Settings → Billing → Invoice history** shows every invoice on your account: * **Number** — Stripe's invoice ID (`INV-0001`, `INV-0042`, etc.) * **Status** — Paid, Open, Past due, Void * **Date** * **Amount** * **View** — opens the hosted Stripe invoice page * **PDF** — downloads a PDF copy ## What's on the invoice * Plan you were billed for * Period covered * Subtotal + any taxes * Payment method used (last 4 of card) * Any overage line items (voice-minute overage if applicable) * Discounts / credits applied ## Updating payment method Cards expire. To update: 1. Go to **Settings → Billing → Update payment method** (or the dunning banner if your last payment failed). 2. You'll be redirected to Stripe's hosted Customer Portal. 3. Add a new card, set as default, save. 4. Redirected back to ServiceBooked. We use Stripe's hosted portal for card entry rather than embedding our own form — this keeps card data off our servers entirely (we never see card numbers, only the last 4 of the active method). ## Failed payments / dunning If a payment fails (expired card, insufficient funds), Stripe automatically retries 3 times over \~10 days. During this window, your subscription is in `past_due` status: * A red **dunning banner** appears at the top of your dashboard's billing page. * An email goes to your billing email. * Service continues for the dunning window — we don't cut you off immediately. If retries fail entirely after the dunning window, your subscription transitions to `canceled` and you lose service. Update your card via the link in the banner to fix. ## Tax We collect sales tax / GST / HST / VAT based on your billing address. Tax is shown as a separate line item on every invoice. If your business is tax-exempt (some non-profits, certain B2B scenarios), email us your exemption certificate at [support@servicebooked.ca](mailto:support@servicebooked.ca) and we'll exempt your account. ## Currency Default is CAD for Canadian-billing-address customers, USD for US customers. Other regions are billed in USD. ## Trial period Trial accounts have no invoices until the trial ends. The day your trial ends, Stripe charges your card the prorated amount for the rest of the period; that's invoice #1. ## Annual billing Annual customers get a single invoice at signup (and again each renewal). Mid-year changes (upgrades, downgrades) generate prorated adjustment invoices. ## Receipts in email Every invoice is emailed to your **billing email** (set on your Stripe customer record). To change it, contact support — Stripe doesn't expose this on our portal directly. ## Refunds We don't offer prorated refunds for cancellations (you keep the service through period-end and just don't renew). For genuine billing errors (double-charge, charge after cancellation), email support and we'll process the refund. ## Next Asking for more trial time when you need it.