> ## Documentation Index
> Fetch the complete documentation index at: https://docs.servicebooked.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Trial extensions

> Need more time on your free trial? Here's how to ask.

Default trial is 14 days. If you need more time — common reasons: you're mid-onboarding, your team is on vacation, you're waiting on Twilio A2P approval — you can request an extension.

## Request an extension

<Steps>
  <Step title="Open Settings → Billing">
    Scroll to the **Trial extension request** card. (Only visible during a live trial.)
  </Step>

  <Step title="Pick the days you want">
    Up to 14 additional days max via self-serve. For longer extensions (30+), email support directly with the reason.
  </Step>

  <Step title="Add a reason">
    Optional but helpful — tells us what you're waiting on, helps us approve faster, and tells us where to improve onboarding.
  </Step>

  <Step title="Submit">
    A request goes to our team. We typically respond within a business day.
  </Step>
</Steps>

## Approval

Reasonable requests are usually approved automatically. Reasons we approve:

* "Still wiring up Twilio carrier forwarding" — yes
* "Team on vacation, want to wait until everyone's back to test" — yes
* "Onboarding meeting scheduled next week" — yes
* "Just want to think about it more" — yes (we'll often approve a 7-day extension for genuine deliberation)

Reasons we don't auto-approve:

* Multiple consecutive extensions on the same trial (one is fine, two is borderline, three signals you might not actually be ready to commit; we'll respond and ask what's going on)
* Brand-new account that's never logged in (we want trials to be used)

## What happens during the extension

Identical to the original trial. All features available, all caps in place. You're not charged.

## Extension expiry

When the extension lapses:

* Your account moves to "trial expired" — read-only access
* The dashboard banner directs you to pick a plan and add a payment method
* Your data is preserved (forms, contacts, conversations, settings) — picking a plan re-activates everything immediately

There's no penalty for letting a trial expire and coming back later. You won't lose your phone number or any data.

## Already-extended, still need more?

Email support. Beyond a single 14-day extension, we generally want to understand the root cause — usually it's an onboarding blocker we can fix, not "more trial time."

## Trial-extension philosophy

We'd rather you take an extra week and become a real customer who's set up properly than rush to billing on a half-configured account that frustrates you and churns. The extension flow exists because we believe that.

## Next

You're done with Billing. Next:

<Card title="Settings" icon="settings" href="/settings/business-profile">
  Branding, integrations, notifications.
</Card>