> ## Documentation Index
> Fetch the complete documentation index at: https://docs.servicebooked.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Usage meters

> Where to see how much of your plan you've used this period — voice minutes, conversations, forms.

The **Settings → Billing** page shows live usage meters for everything your plan caps. This is the right place to check before you do something that would push you over.

## What's metered

Each meter shows:

* **What's used** (number)
* **What's included** (number)
* **A progress bar** colored by tier:
  * **Blue** (under 80%) — plenty of headroom
  * **Amber** (80–99%) — getting close, take note
  * **Red** (100%) — over the limit, blocked or accruing overage

### Voice minutes

Shows minutes used / minutes included. For plans with overage billing, you'll see additional info below the bar:

* **Overage minutes** so far this period
* **Overage cost accrued** in dollars
* **Per-minute overage rate**

A small marker on the bar shows where the included threshold ends and overage starts.

When you hit the safety cap, the bar turns red and shows "Safety cap reached — new calls paused until period rollover or upgrade."

### Conversations

Shows conversations started / cap. Same color tiers.

When at 100%, new conversations are blocked. Existing ones continue. The block lifts when the period rolls or you upgrade.

### Forms

Shows forms published / cap. To publish a new form when at cap, either delete an existing form or upgrade.

## When the meter resets

Each metered dimension resets at the start of each billing period (your monthly anniversary date). Annual subscribers' meters still roll monthly.

The reset happens automatically; no action on your part. After the reset, your bar drops back to 0 and you can use your full included allowance again.

## Email warnings

We email warnings at 80% and 100% of each meter:

* **80%**: heads-up so you know you're approaching the cap
* **100%**: heads-up that you've hit it and what's happening (block, overage, etc.)

Warnings are configurable per-org-owner — you can mute them in **Settings → Account → Notifications** if you'd rather just check the meters yourself.

## Who sees the meters

By default: org owners and admins. Members don't see the billing page (or the meters) since they don't manage billing.

## Forecasting a usage trend

We don't currently auto-project ("at this rate you'll hit your cap on day 23") but it's on the roadmap. For now, the % full is your best signal — if you're at 70% on day 15 of a 30-day cycle, you're tracking to be over by month-end.

## Next

<CardGroup cols={2}>
  <Card title="Upgrading & downgrading" icon="arrow-up-down" href="/billing/upgrading-and-downgrading">
    How to change plans when usage demands it.
  </Card>

  <Card title="Invoices" icon="file-text" href="/billing/invoices">
    Where to find paid invoice history.
  </Card>
</CardGroup>
