> ## Documentation Index > Fetch the complete documentation index at: https://docs.servicebooked.ca/llms.txt > Use this file to discover all available pages before exploring further. # Web call button > Let website visitors voice-call the AI Receptionist directly from the chat widget — no phone needed. If you have the voice AI Receptionist configured (Growth/Pro plans), the chat widget can show a **phone icon** next to the chat input. Tapping it starts a browser-based voice call to the AI Receptionist — visitor uses their computer/phone microphone, hears the AI Receptionist through their speakers, no phone number involved. This is useful for visitors who want a real conversation but don't want to call your business number — the "click to talk" experience that converts website browsers into booked jobs. ## Requirements * **Plan**: Growth or Pro (the AI Receptionist must be enabled) * **Voice assistant configured**: see [AI Receptionist](/phone-and-voice/voice-ai-assistant) * **Microphone access**: visitors will be prompted by their browser to allow mic; if they decline, the button gracefully degrades to text chat ## How visitors use it When a visitor opens the chat widget on your site, they see two interaction options: type a message, or tap the **phone icon** to start a voice call. Tapping: 1. Browser prompts for microphone access (one-time per origin). 2. Connection initializes — usually under 2 seconds. 3. The AI greets the visitor with the same greeting it uses on phone calls. 4. They can talk naturally; the AI Receptionist responds in real time. 5. Either side can end the call. The conversation is logged to **Calls** in your dashboard with the same transcript + summary + recording you get for phone calls. ## Enable / disable The web call button shows automatically when: * You're on Growth or Pro * The AI Receptionist is configured * The voice safety cap hasn't been hit for the period There's no separate toggle — if you have voice AI Receptionist working for phone calls, it works for web calls too. If you want to *disable* the button while keeping phone-side voice AI Receptionist active, talk to support. ## Costs and minutes Web calls count against the same monthly voice minutes allowance as phone calls. There's no extra per-call fee on top of voice minutes — the only cost is the minutes the call uses. ## When this is most useful * **Visitors who hate calling**. Younger demos especially — Gen Z and millennial customers often prefer voice over typing once they've seen the option, but won't pick up a phone first. * **Mobile visitors**. Easier to tap a phone icon than to copy a number, switch to the dialer app, and call. * **Out-of-area visitors**. Visitors browsing your site from another country can't easily call your local number; web call works regardless of geography. ## Privacy Visitors are anonymous unless they share a name during the call. The contact appears in your CRM as a "Web call" with whatever they introduced themselves as. If they book an appointment, the booking flow captures phone/email and a real contact is created. ## Browser support Works on every modern desktop and mobile browser — Chrome, Edge, Safari, Firefox, plus iOS/Android Safari and Chrome. Some corporate networks block WebRTC; those visitors fall back to text chat automatically. ## Next You're done with the widget. Next stops: For longer-form lead capture (quote requests, intake forms). So the AI Receptionist can book real appointments during these conversations.