> ## Documentation Index > Fetch the complete documentation index at: https://docs.servicebooked.ca/llms.txt > Use this file to discover all available pages before exploring further. # Voice calls > Reading transcripts, listening to recordings, and reviewing what the AI Receptionist said on a call. Every voice call — including AI-handled ones — is logged in your dashboard with the full transcript, a natural-language summary, and an audio recording. Find them in **Calls** in the side nav, or on a contact's detail page. ## What's logged for each call * **Caller** — phone number + matched contact (if any) * **Direction** — inbound (someone called your number) or outbound (you called from the dashboard, on roadmap) * **Started / ended timestamps** * **Duration** in seconds * **Outcome** — completed, missed, transferred, error * **Summary** — 1–2 sentence natural-language summary of what happened * **Transcript** — full turn-by-turn ("AI: Hi, thanks for calling..." / "Caller: I need a quote on...") * **Recording** — playable audio file ## Listening to the recording Click into a call from the **Calls** page. The detail view has an audio player at the top — standard play/pause/scrub controls. Recordings are stored for 90 days. If you need to keep a call recording longer (e.g., for dispute resolution), download the audio file from the detail view. We don't auto-delete, but the storage retention policy may purge old files in the future. ## Reading the transcript Below the recording, the transcript renders as a chat-style back-and-forth — AI on one side, caller on the other. Easy to scan for what was said. If you want to copy the transcript for a customer record or to send to a teammate, the **Copy transcript** button at the bottom does plain-text export. ## Summary The 1–2 sentence summary at the top tells you the outcome at a glance: > Caller: Alex Jones · Outcome: Booked appointment for Tuesday at 2pm — kitchen consultation · Duration: 4 min 32 sec Most owners just read the summary and move on. The full transcript is there when you need it (e.g., the customer is unhappy with what was promised — go check what the AI Receptionist actually said). ## Outcomes explained * **Completed** — call finished naturally; the AI Receptionist handled the conversation start to end * **Booked** — variant of completed where an appointment was scheduled * **Transferred** — caller asked for a human; AI dialed your transfer number * **Missed** — call rang but no one (and no AI) answered (e.g., AI was disabled or out of voice minutes) * **Voicemail** — caller left a message; transcribed automatically * **Error** — something went wrong (network glitch, Vapi API failure) ## Filtering and searching The **Calls** page supports: * Search by caller name / phone * Filter by outcome * Filter by date range * Filter by AI-handled vs. owner-handled ## Voicemails If you have voicemail enabled (alongside or instead of the AI Receptionist), voicemail recordings + transcripts land here too. Marked with a Voicemail outcome. ## Privacy & call recording disclosure In some US states (California, Florida, others) and most Canadian provinces, recording a phone call requires both-party consent. The AI's greeting includes a disclosure ("This call may be recorded for quality") to satisfy that. You can customize the greeting in **Settings → Voice → Custom greeting** but we recommend keeping the disclosure. ## Cost and minute usage Each AI-handled call uses voice minutes from your monthly allowance. The duration shown on the call equals the minutes counted. Going over your included minutes triggers overage billing (see [Usage meters](/billing/usage-meters)). The recording itself doesn't cost extra; it's included. ## Next You're done with Inbox. Next stops: Re-engage past customers who've gone quiet. Ask every customer for a Google review automatically.