> ## Documentation Index
> Fetch the complete documentation index at: https://docs.servicebooked.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Google Business Profile

> Get your Google review URL configured so the funnel works.

For the review funnel to send customers to your Google reviews, ServiceBooked needs your **Google Business Profile (GBP) review URL**. Once configured, a star tap redirects there (in the default **All → public** mode, every rating redirects; in **Feedback first**, the 4–5★ taps do, and 1–3★ are offered the link after leaving feedback). Connecting GBP also unlocks reading and replying to your incoming reviews.

## Get your review URL

<Steps>
  <Step title="Go to your Google Business Profile">
    Sign in to [business.google.com](https://business.google.com) with the Google account that manages your business listing.

    If you don't have a Google Business Profile yet, [create one first](https://business.google.com/create) — without it, customers can't leave Google reviews regardless of what we do.
  </Step>

  <Step title="Click 'Get more reviews'">
    From your business profile dashboard, click the **Get more reviews** button. Sometimes labeled **Ask for reviews** depending on your account view.
  </Step>

  <Step title="Copy the link">
    Google gives you a shareable URL. It looks like:

    ```
    https://g.page/r/CcxxxxxxxxxxxEAE/review
    ```

    Copy the full URL.
  </Step>

  <Step title="Paste into ServiceBooked">
    Open **Settings → Business** in your dashboard. Find the **Google review URL** field. Paste your URL. Save.
  </Step>

  <Step title="Test">
    Send yourself a manual review request from any contact's detail page. Tap a 5-star rating on the page that loads. You should redirect to your Google review page.
  </Step>
</Steps>

## What if I don't have a Google Business Profile?

You should — even without ServiceBooked. A GBP listing is how customers find you on Google Maps and Google Search. It's free and takes \~10 minutes to set up.

[Create your Google Business Profile →](https://business.google.com/create)

If you don't want one (some businesses prefer to remain off Google), the funnel still works — with no review URL set, star taps that would normally redirect to Google show a "Thanks for the kind words!" message instead. In **Feedback first** mode, 1–3★ ratings still capture private feedback for you.

## Multiple locations

If you have multiple GBP listings (one per location), configure each ServiceBooked organization with the relevant location's review URL. We don't currently support per-deal location-aware routing within one org.

## What if my GBP URL doesn't work?

Most issues are URL format. Some old GBP accounts give you URLs like:

* `https://search.google.com/local/writereview?placeid=ChIJ...`
* `https://www.google.com/maps/place/.../@.../data=!4m...!8m...`

These work, but the new short format (`g.page/r/...`) is preferred. Use **Get more reviews** in your GBP dashboard to get the canonical short URL.

If your URL redirects to an empty Google search page, your GBP might be unverified — finish verification first.

## Pulling reviews back into ServiceBooked

We can't read existing reviews on Google (their API doesn't allow it for non-enterprise plans). What ServiceBooked tracks is:

* **How many requests we sent**
* **The star-rating breakdown** and **how many redirected to Google**
* **How much private feedback came in** (Feedback-first mode)

Combine this with periodic manual checks of your Google reviews dashboard to know your real public-review trend.

## Next

You're done with Reputation. Next:

<Card title="Tasks & Automations" icon="list-checks" href="/tasks-and-workflows/tasks">
  Personal to-dos and automation recipes.
</Card>