> ## Documentation Index
> Fetch the complete documentation index at: https://docs.servicebooked.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Per-user preferences for the in-app bell, email digests, and push notifications.

Each team member can control how they get notified about activity. Open **Settings → Account → Notifications** for your own preferences.

## Notification types

Each type can be configured independently per channel (in-app bell, email, push):

* **New lead** — contact created
* **New conversation** — fresh inbox conversation
* **Form submission** — form filled out
* **Appointment booked** — new appointment scheduled
* **Appointment cancelled**
* **Appointment completed**
* **Negative feedback received** — 1-3 star review with text feedback
* **Payment failed** — billing event (only goes to org owner regardless of preferences)
* **Trial ending soon** — 3 days before, 1 day before
* **Voice usage warning** — 80% / 100% of monthly minutes
* **Conversation cap warning** — 80% / 100%

## Channels

### In-app (the bell)

Top-right of every dashboard page. Persistent until dismissed. Works everywhere you're logged in.

Settings: on / off per notification type.

### Email

Sent to your account email (set on **Settings → Account**). Useful when you don't have the dashboard open.

Settings: on / off per notification type. Plus a **digest mode** option — instead of one email per event, you get one daily digest at the time of your choosing.

### Push (mobile)

Browser-based push notifications. Requires:

* Modern browser (Chrome, Edge, Safari iOS 16+)
* Allowing notifications on first prompt

Settings: on / off per notification type. Same browser instance only — your phone won't get push notifications meant for the desktop unless you've enrolled both devices.

## Defaults

When you first sign up, defaults are:

* **In-app**: all on
* **Email**: only critical (new lead, payment failed, trial ending). Note that "new conversation" email notifications are disabled by default to reduce inbox noise.
* **Push**: off (until you opt in)

These are sane starting points. Tune as you learn what's actually useful vs. noise.

## "Mute everything for X hours"

When you're in a focus block or off the clock, you can pause all notifications for a time window. **Settings → Account → Notifications → Pause notifications**. Pick a duration; everything goes quiet until the timer expires.

Critical billing/account events (payment failed, account locked) override the mute.

## Daily digest

If you opt into daily digest for email, a single email goes out at your chosen hour summarizing:

* Yesterday's leads + bookings
* Open conversations awaiting reply
* Tasks due today
* Pipeline movements

A useful "morning report" alternative to per-event email spam.

## Per-org-role defaults

Org owners and admins get all notification types on by default. Members default to none — they should opt in to what's relevant for their work.

## Mobile app

A native mobile app is on the roadmap; for now, the web dashboard is fully responsive and supports push notifications on mobile browsers. Most owners use it from their phone's browser shortcut on the home screen — feels app-like.

## Next

You're done with Settings. Next:

<Card title="Troubleshooting & FAQs" icon="help-circle" href="/troubleshooting/common-issues">
  When things don't work as expected.
</Card>