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Documentation Index

Fetch the complete documentation index at: https://docs.servicebooked.ca/llms.txt

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When the AI is offering appointment slots to a caller or chatter, you want it checking your real schedule, not guessing. Google Calendar integration solves that — one OAuth click and the AI knows when you’re free.

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Connect

1

Open Settings → Integrations

From your dashboard, navigate to Settings → Integrations.
2

Click 'Connect Google Calendar'

You’ll see the Google Calendar card. Click Connect.
3

Approve the OAuth disclosure

Before we redirect to Google, we show you exactly what permissions we’re requesting and why. Read it; click Continue.The permissions are:
  • Read your calendar — to check availability before suggesting slots.
  • Write to your calendar — to insert booked appointments.
  • Read your email address — for record-keeping (knowing which calendar account you connected).
We don’t read your emails, contacts, drive files, or anything else. The scopes are minimal.
4

Sign in with Google

Google’s auth page loads. Sign in with the account that owns your business calendar, approve, and you’ll be redirected back to ServiceBooked.
5

Pick a calendar

If your Google account has multiple calendars (work, personal, secondary), pick which one ServiceBooked should use. Most owners pick a dedicated “Bookings” calendar so the AI doesn’t pollute their personal calendar.
You’re connected. The dashboard’s Calendar view will start showing events from this calendar within seconds.

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What the AI does with calendar access

  • Checks availability before offering slots in conversations: “I have Tuesday at 2pm or Thursday at 10am — do either work?”
  • Respects your business hours: even if Tuesday at 6am is technically free in your calendar, the AI won’t offer it.
  • Books confirmed appointments: when a caller agrees, the event lands on your calendar with the contact’s name, phone, and a summary of the conversation.
  • Skips already-booked slots: in real-time. Two simultaneous callers can’t get offered the same slot.

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Default appointment duration

Set in Settings → Business → Default appointment duration. The AI uses this when booking (“how long is a typical estimate visit?” — 30 min, 1 hour, etc.). You can override per-conversation if a customer mentions a longer-than-usual job.

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Buffer time

If you want a buffer between back-to-back appointments (so you have travel time), the AI respects “busy” blocks on your calendar. The simplest way to enforce buffers: create recurring “buffer” events on your calendar at the times you want padding (e.g., 30 minutes after every appointment). A native “buffer minutes” setting is on the roadmap.

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What gets written to your calendar

Each AI-booked appointment writes an event with:
  • Title: contact’s name + service (e.g., “Alex Jones — Kitchen quote”)
  • Time: the slot agreed on
  • Description: a summary of the conversation, the caller’s contact info, and a link back to the contact in your dashboard
  • Location: blank (we don’t auto-set Google Maps locations — too easy to get wrong)
You can edit the event normally in Google Calendar after the fact; ServiceBooked won’t fight your edits.

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What if the customer cancels or reschedules?

If the customer reaches out (call, text, chat) and asks to reschedule or cancel, the AI handles it — updates or deletes the calendar event accordingly. Both directions sync: deleting the event from Google Calendar marks the appointment as cancelled in ServiceBooked, and vice versa.

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Disconnecting

Settings → Integrations → Google Calendar → Disconnect. We immediately stop accessing your calendar and revoke the tokens with Google. Existing booked events stay on your calendar (we don’t delete them); the AI just stops being able to read or write going forward.

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Multi-calendar / shared calendars

The integration is per-user. Each team member can connect their own Google Calendar account from their Settings → Account. By default the AI uses the org owner’s calendar; if you want round-robin booking across multiple techs, talk to support about multi-calendar configurations.

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Sync delay

Real-time. The AI calls Google’s API directly when checking availability, so the calendar state it sees is the live state — even an event you created 5 seconds ago is reflected.

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Next

If you don’t use Google Calendar, two alternatives:

Cal.com

Open-source scheduler that works with any backing calendar.

Calendly

Use your existing Calendly link as a booking destination.