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Documentation Index

Fetch the complete documentation index at: https://docs.servicebooked.ca/llms.txt

Use this file to discover all available pages before exploring further.

Every voice call — including AI-handled ones — is logged in your dashboard with the full transcript, a natural-language summary, and an audio recording. Find them in Calls in the side nav, or on a contact’s detail page.

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What’s logged for each call

  • Caller — phone number + matched contact (if any)
  • Direction — inbound (someone called your number) or outbound (you called from the dashboard, on roadmap)
  • Started / ended timestamps
  • Duration in seconds
  • Outcome — completed, missed, transferred, error
  • Summary — 1–2 sentence natural-language summary of what happened
  • Transcript — full turn-by-turn (“AI: Hi, thanks for calling…” / “Caller: I need a quote on…”)
  • Recording — playable audio file

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Listening to the recording

Click into a call from the Calls page. The detail view has an audio player at the top — standard play/pause/scrub controls. Recordings are stored for 90 days. If you need to keep a call recording longer (e.g., for dispute resolution), download the audio file from the detail view. We don’t auto-delete, but the storage retention policy may purge old files in the future.

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Reading the transcript

Below the recording, the transcript renders as a chat-style back-and-forth — AI on one side, caller on the other. Easy to scan for what was said. If you want to copy the transcript for a customer record or to send to a teammate, the Copy transcript button at the bottom does plain-text export.

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Summary

The 1–2 sentence summary at the top tells you the outcome at a glance:
Caller: Alex Jones · Outcome: Booked appointment for Tuesday at 2pm — kitchen consultation · Duration: 4 min 32 sec
Most owners just read the summary and move on. The full transcript is there when you need it (e.g., the customer is unhappy with what was promised — go check what the AI actually said).

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Outcomes explained

  • Completed — call finished naturally; the AI handled the conversation start to end
  • Booked — variant of completed where an appointment was scheduled
  • Transferred — caller asked for a human; AI dialed your transfer number
  • Missed — call rang but no one (and no AI) answered (e.g., AI was disabled or out of voice minutes)
  • Voicemail — caller left a message; transcribed automatically
  • Error — something went wrong (network glitch, Vapi API failure)

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Filtering and searching

The Calls page supports:
  • Search by caller name / phone
  • Filter by outcome
  • Filter by date range
  • Filter by AI-handled vs. owner-handled

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Voicemails

If you have voicemail enabled (alongside or instead of the AI assistant), voicemail recordings + transcripts land here too. Marked with a Voicemail outcome.

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Privacy & call recording disclosure

In some US states (California, Florida, others) and most Canadian provinces, recording a phone call requires both-party consent. The AI’s greeting includes a disclosure (“This call may be recorded for quality”) to satisfy that. You can customize the greeting in Settings → Voice → Custom greeting but we recommend keeping the disclosure.

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Cost and minute usage

Each AI-handled call uses voice minutes from your monthly allowance. The duration shown on the call equals the minutes counted. Going over your included minutes triggers overage billing (see Usage meters). The recording itself doesn’t cost extra; it’s included.

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Next

You’re done with Inbox. Next stops:

Reactivation campaigns

Re-engage past customers who’ve gone quiet.

Reviews & Reputation

Send happy customers to your Google review page automatically.