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Documentation Index

Fetch the complete documentation index at: https://docs.servicebooked.ca/llms.txt

Use this file to discover all available pages before exploring further.

The voice AI assistant is your receptionist. When a call you can’t pick up rolls in, instead of (or in addition to) sending an auto-text, the AI answers the phone, has a real conversation with the caller, and books the job into your calendar. This is included on Growth and Pro plans. Starter has missed-call auto-text only.

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What the AI can do on a call

  • Answer questions about your services, pricing, hours, and service area
  • Qualify a lead — figure out what they need, when they need it, and where they are
  • Book an appointment — check your real Google Calendar / Cal.com availability and confirm a slot
  • Take a message if the caller wants you to call them back personally
  • Hand off to you if the call is something the AI can’t handle — like an emergency or a complex custom quote
The caller experience: they hear a natural, conversational voice (you pick which one) introduce itself with your business name. The AI talks with them in real-time, thinking on its feet, and never gives the “press 1 for sales” robot energy.

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Set it up

1

Confirm your plan includes voice AI

From Settings → Billing, check that you’re on Growth or Pro. Voice AI is gated behind the voice_ai feature flag, which is included on those plans.
2

Open Settings → Voice

Navigate to Settings → Voice in your dashboard.
3

Pick a language

Default is English (US). The AI also speaks English (UK, AU), Spanish, French (FR / CA), German, Italian, Portuguese, Dutch, Polish, Swedish, Danish, Finnish, Norwegian, Japanese, Korean, Chinese (Simplified), Hindi, and Arabic. Pick the one your customers will use.
4

Pick a voice

Six voices to choose from:
  • Alloy — neutral, balanced
  • Echo — smooth, male
  • Fable — expressive, British
  • Nova — warm, friendly, female (most popular)
  • Onyx — deep, authoritative, male
  • Shimmer — clear, optimistic, female
Hit Play next to each to hear a sample. Pick whichever feels closest to how a human at your business would sound on the phone.
5

Set the greeting (optional)

The default greeting opens with “Hi, thanks for calling …” — works fine. If you want something specific (e.g. “Hi, you’ve reached the after-hours line for …”), edit it here.
6

Set a transfer number (optional)

If a caller asks for a human, the AI can transfer the call to a number of your choice. Usually this is your personal mobile or your office line. Leave blank if you don’t want transfers — the AI will instead promise a callback.
7

Configure max duration and silence timeout

Defaults are usually fine:
  • Max duration: 15 minutes (the AI won’t run a call longer than this)
  • Silence timeout: 30 seconds (if the caller goes silent, the AI politely confirms the line and ends if no response)
8

Save

The AI assistant is provisioned automatically the first time you save. After that, every call you don’t pick up routes to the AI.

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How the AI knows about your business

The AI is trained on:
  1. Your services — set during onboarding, editable from Settings → Business → Services.
  2. Your hours — also from onboarding, editable from Settings → Business → Hours. The AI gives accurate “we’re open until 6pm tonight” answers.
  3. Your service area — what towns/regions you cover. Calls outside the area get politely declined upfront instead of accidentally booked.
  4. Your knowledge base — FAQ entries you’ve written that cover specific scenarios. Pricing tiers, common objections, what materials you bring, etc.
  5. Your calendar — real-time availability when offering appointment slots.
The more you fill in, the better the AI sounds. Even just adding 5 knowledge-base entries for your most common questions (“Do you do emergency calls? What’s the trip charge?”) makes a noticeable difference. More on training the AI →

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Auto-text alongside AI

You can run both: when a missed call comes in, the AI answers AND we send the missed-call auto-text in parallel. The customer gets a written record + a voice conversation. This is off by default (the AI conversation IS the response). Some owners prefer it on so the customer leaves with a text they can reference later. Toggle from Settings → Phone → Auto-text alongside AI fallback.

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When the AI can’t help

The AI is good at routine work but won’t try to handle things outside its skill set:
  • Emergency dispatch — if a caller says it’s an emergency, the AI surfaces the priority to you immediately and offers to text or transfer.
  • Custom pricing — for jobs that need a real quote, the AI captures details and books a follow-up call with you.
  • Disputes / complaints — escalates to you with the full transcript.
In all of these cases, the call still ends with the customer feeling heard, and you get a clean handoff with context.

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Reading what happened on a call

After every call, ServiceBooked saves:
  • The full transcript (turn-by-turn)
  • A natural-language summary
  • An audio recording you can play back
  • The duration and outcome (booked, qualified, escalated, hangup)
Find these under Calls or in the conversation thread for that contact.

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Voice minutes and overage

Each plan includes a monthly allowance of voice minutes:
  • Growth: a generous allowance, plenty for most owner-operators
  • Pro: a higher allowance for high-volume operations
If you go over the included minutes, you can keep using voice up to a per-plan safety cap. Minutes between included and safety cap are billed as overage at a per-minute rate (visible on your Settings → Billing usage meter). Past the safety cap, voice pauses until the next billing period or until you upgrade. You’ll get email warnings at 80% and 100% of your included minutes so there are no surprises. More on usage & limits →

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Next

Train the AI on your FAQs

Add knowledge-base entries so the AI answers like a real receptionist who knows your business.

A2P 10DLC compliance

Required for SMS in the US — make sure your texts actually deliver.