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Documentation Index

Fetch the complete documentation index at: https://docs.servicebooked.ca/llms.txt

Use this file to discover all available pages before exploring further.

ServiceBooked is an AI receptionist for service businesses. It picks up the work you don’t have time for — answering missed calls, replying to text messages, capturing leads from your website, and booking jobs directly into your calendar — so you can stay on the tools and stop losing customers to voicemail.

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What it actually does

Answers your phone

When you can’t pick up, ServiceBooked either texts the caller back automatically or hands the call off to an AI voice assistant who can answer questions and book appointments.

Replies to texts and chats

Customers texting your business number — or chatting with the widget on your website — get an instant intelligent reply. The AI knows your services, hours, and pricing.

Captures leads from forms

Build a quote request form, embed it on your site, and the AI follows up the moment a lead submits.

Books real appointments

Connect Google Calendar, Cal.com, or Calendly and the AI checks your real availability before booking — no double-bookings, no back-and-forth.

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How the pieces fit together

Think of ServiceBooked as four layers stacked on top of each other:
  1. The channels are where customers reach you: your phone number (calls + texts), the chat widget on your website, and any forms you build.
  2. The AI receptionist sits behind those channels. It reads your business hours, services, pricing, and any FAQs you’ve added, and uses that to answer questions and book jobs.
  3. The CRM captures everyone who reaches out into a unified contact list — with their conversation history, appointments, and where they came from.
  4. The dashboard is your view into all of it: an inbox of conversations, a pipeline of deals, a calendar of upcoming jobs, and reports on what’s working.
You don’t need to set up everything at once. Most owners start with the phone number + missed-call auto-text (the highest-impact thing) and add the widget, forms, and reactivation campaigns over their first few weeks.

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What it’s not

  • Not a full-service CRM like Salesforce or HubSpot — we focus on the lead capture + first response, not enterprise sales workflows.
  • Not a replacement for a human team for complex jobs — the AI handles routine questions and scheduling; anything that needs judgment (pricing custom quotes, dealing with upset customers) routes to you with full context.
  • Not just a chatbot — most of the value is on phone and SMS, the channels service-business customers actually prefer.

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Who it’s for

ServiceBooked is built for owner-operated service businesses in trades like plumbing, HVAC, electrical, cleaning, painting, landscaping, pest control, locksmithing, auto repair, and similar. If your customers find you by Googling, calling, or visiting your website — and if you’ve ever lost a job because you couldn’t get to the phone — this is for you.

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Next: get set up

Quick start (15 minutes)

Walk through the essentials — phone number, calendar, your first auto-text — and start capturing leads today.