Building out your knowledge base is the single highest-leverage investment in AI quality. 30 minutes of typing FAQ entries can lift response quality from “decent” to “feels like a real receptionist.”Documentation Index
Fetch the complete documentation index at: https://docs.servicebooked.ca/llms.txt
Use this file to discover all available pages before exploring further.
Add an entry
Write the question
Phrase it like a customer would. Bad: “Service area definition.” Good: “What areas do you cover?”The AI matches incoming customer messages against entry questions semantically, so close-but-not-exact phrasing still matches. But starting from a customer-shaped question helps you stay in their headspace.
Write the answer
In plain conversational language. Like you’re talking to the customer.Bad: “Service area: Greater Ottawa region as defined by the regional municipality, plus the western suburb of Kanata and the southern suburb of Barrhaven.”Good: “We cover Ottawa, Kanata, Barrhaven, and Nepean. If you’re outside those areas, we can still come — we charge a $50 trip fee.”Length: 1–4 sentences usually. Long enough to be specific, short enough that the AI can paraphrase.
Add tags (optional)
Tags help YOU organize; the AI mostly ignores them. Useful if you want to find “all pricing entries” later.
What good entries look like
A few examples for a hypothetical residential plumbing business:Entry 1
- Q: “How much do you charge for emergency calls?”
- A: “Our weekday rate is 187.50/hour with the same minimum. Travel within Ottawa is included.”
Entry 2
- Q: “Do you do drain cleaning?”
- A: “Yes — we handle all standard drain cleaning, including kitchen sinks, bathroom drains, and main line snaking. For cracked or collapsed sewer lines, we work with a partner company since that needs specialized equipment.”
Entry 3
- Q: “Are you licensed and insured?”
- A: “Yes. We’re fully licensed in Ontario (license #ABC123) and carry $2M liability insurance. Happy to email proof on request.”
Entry 4
- Q: “Do you offer free estimates?”
- A: “Yes for jobs over 50 service-call fee that’s waived if you proceed with the work.”
Entry 5
- Q: “What’s your warranty?”
- A: “All our work comes with a 1-year labor warranty. Manufacturer warranties on parts vary — typically 1–10 years depending on the brand.”
What entries to write first
Start with these top 10:- Service area — where do you go?
- Pricing basics — base rate, minimum, what’s included
- Emergency / after-hours — do you take them, what do they cost
- Free estimates — yes/no, conditions
- Warranty — what you stand behind
- Insurance / licensing — proof if asked
- Payment methods — what you accept
- What you don’t do — services you decline
- Lead time — how soon can you typically come
- Materials — do you bring or does the customer supply
Editing entries
From the Knowledge Base list, click any entry to edit. Changes go live immediately — no redeploy. You can also delete entries (sometimes a policy changes and an old entry is misleading; remove it).Importing entries from a doc
If you have an existing FAQ doc you want to import, paste each Q/A pair as a separate entry. We don’t currently support bulk-import from a single document — that’s a manual copy-paste exercise. Once entries are in, they live in our system and you can edit normally.Quality > quantity
You’ll see better results from 20 well-written, accurate entries than from 200 vague ones. Focus on:- Accuracy — outdated entries are worse than no entries
- Specificity — actual numbers (rates, miles, days) rather than vague language
- Clear scope — say what you DO and DON’T do
Next
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