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Documentation Index

Fetch the complete documentation index at: https://docs.servicebooked.ca/llms.txt

Use this file to discover all available pages before exploring further.

If you chose to keep your existing business number (Option B in Connect your number), you’ll need to enable Conditional Call Forward on No-Answer (CFNA) with your carrier. This is a free feature included on virtually every business phone plan. CFNA tells your carrier: “If a call to my number rings unanswered for X seconds, forward it to this other number.” In our case, that other number is your ServiceBooked number, which then runs the auto-text and AI assistant.

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Built-in wizard

The fastest path: Settings → Phone → Carrier forwarding wizard in your dashboard. Pick your carrier and it generates the exact dial codes with your ServiceBooked number pre-filled. The codes below are reference for when you want to dial them manually or troubleshoot.

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US carriers

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AT&T

Enable:
  • *92 then your ServiceBooked number, then #
  • Example: *9216135551234#
Disable:
  • *93#
The default ring duration before forward is usually 20 seconds. AT&T uses your account’s pre-configured timeout — adjustable in your AT&T account.

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Verizon

Enable:
  • *71 + ServiceBooked number — for Conditional Forward (busy/no-answer)
  • Example: *7116135551234
Disable:
  • *73
Verizon CFNA also forwards on busy by default, which is what you want.

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T-Mobile

Enable no-answer forward:
  • **61* + ServiceBooked number + **XX# (where XX is the ring delay in seconds, 5–30)
  • Example: **61*16135551234**20#
Enable busy forward:
  • **67* + ServiceBooked number + #
Disable both:
  • ##002#
T-Mobile is the only major carrier where you have to enable busy and no-answer separately — make sure you do both.

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Canadian carriers

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Bell

Enable:
  • *92 + ServiceBooked number + #
  • Example: *9216135551234#
Disable:
  • #92#

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Rogers

Enable:
  • *92 + ServiceBooked number + #
Disable:
  • *93

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Telus

Enable:
  • *92 + ServiceBooked number + #
Disable:
  • #92#

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Freedom Mobile

Enable:
  • **61* + ServiceBooked number + **XX# (XX = ring delay, 5–30 seconds)
Disable:
  • ##61#

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Troubleshooting

The codes don’t work. Check that you dialled from the actual phone the number is associated with — not from a forwarded line. Some pre-paid plans don’t include CFNA; you may need to call your carrier to enable it on your account first. Calls are forwarding too quickly (don’t ring my phone at all). Your carrier’s ring delay is set too short. Most US carriers use a fixed 20-second window; for T-Mobile and Freedom, you can specify the delay in the dial code itself (the **XX# portion). Calls aren’t forwarding at all. Confirm with *#21# or your carrier’s status code that forwarding is actually active. Some carriers reset forwarding after a port-out or plan change. International callers don’t reach me. A few carriers don’t forward inbound international calls by default. Contact your carrier and ask them to enable “international call forwarding” on your account.

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Custom dial codes

Some smaller carriers (regional CLECs, business-class fiber providers) use non-standard codes. The wizard has a Custom carrier option where you can type the carrier-specific enable/disable codes — once saved, they show up in your dashboard so you don’t have to remember them. If your carrier isn’t listed and you’re not sure, search “[carrier name] conditional call forward no answer code” or call their business support line.

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Next: the auto-text

With forwarding live, the next step is configuring what message gets sent when a call goes unanswered:

Missed-call auto-text

The first message every missed caller receives. Get this right and you’ll book more jobs.