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ServiceBooked is the AI Receptionist; the integrations connect it to where the rest of your work happens.

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Calendar integrations

Three options for booking, covered in detail in the Calendar section:
  • Google Calendar — direct OAuth, real-time availability + booking
  • Cal.com — open-source scheduler with webhooks for booking sync
  • Calendly — paste your link; the AI Receptionist hands customers off
Pick whichever matches what you already use.

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Slack

Pipes notifications to a Slack channel — useful for teams who live in Slack and want a real-time feed of leads / bookings / cancellations.

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Connect

Settings → Integrations → Slack → Connect. OAuth flow takes you to Slack’s auth page; approve, and you’re connected.

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Pick a channel

The integration UI shows a dropdown of channels in your workspace. Pick where notifications should post (defaults to #general). Private channels require you to /invite the ServiceBooked bot before they show up in the dropdown.

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Pick events

Toggle which events fire Slack notifications:
  • New booking — every new appointment
  • Cancellation — an appointment is cancelled
  • Appointment completed — off by default (most teams find it noisy)
  • New contact / lead — every contact created
  • Deal won / new customer — a deal moves to a Won stage
  • New review — a Google review is fetched (requires Google Business Profile connected)
Every event except Appointment completed is on by default. Most teams keep new booking, new contact, and deal won, and turn off the rest.

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Disconnect

Same screen. Removes our bot from your workspace; notifications stop.

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Outgoing webhooks

For piping events into your own systems (custom CRM, internal dashboards, Zapier, etc.):

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Add a webhook

Settings → Integrations → Webhooks → Add webhook:
  • URL — your endpoint
  • Events to subscribe to — any of the events below (leave all unchecked to receive every event)
  • Signing secret — we generate one; you use it to verify requests are actually from us
Available events:
  • appointment.booked
  • appointment.rescheduled
  • appointment.cancelled
  • appointment.completed
  • appointment.no_show
  • contact.created
  • deal.created
  • deal.won
  • review.received

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What gets sent

Every subscribed event POSTs a JSON payload to your URL:
Each request carries three headers:
  • X-ServiceBooked-Event — the event name (e.g. appointment.booked)
  • X-ServiceBooked-Timestamp — ISO 8601 UTC; reject anything older than ~5 minutes for replay protection
  • X-ServiceBooked-Signature — HMAC-SHA256 of timestamp + "." + rawBody, using your signing secret
To verify: compute hmac_sha256(secret, timestamp + "." + rawBody) over the raw request body and constant-time compare it to X-ServiceBooked-Signature before processing.

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Retries

Currently fire-and-forget — no automatic retry on failure. If your endpoint is down, the event is lost. A retry queue with backoff is on the roadmap. For production-critical use cases, consider a queueing layer (your own webhook receiver that buffers + retries) until we ship retries natively.

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Disable

Toggle off any webhook from the same page. The endpoint stops getting events immediately.

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Zapier (via webhooks)

You can plug ServiceBooked into Zapier indirectly:
  1. Set up a Zapier “Webhook trigger” — Zapier gives you a URL.
  2. Add that URL as an outgoing webhook in ServiceBooked.
  3. Subscribe to relevant events.
Now Zapier sees every ServiceBooked event and can fan out to any of its 5000+ integrations (Sheets, QuickBooks, Mailchimp, etc.). A native Zapier app is on the roadmap.

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Email sender

This isn’t an integration in the traditional sense — it’s the email delivery configuration. By default we send branded emails from a noreply@servicebooked.ca address with your business name as the From name. White-label customers can configure a fully branded sender (e.g., mike@jonesplumbing.com) by setting up DNS records that authorize us. Talk to support.

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ICS feed

Read-only calendar feed of your appointments. See ICS feed for setup.

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What’s NOT supported (yet)

Not all integrations exist. As of today, no native:
  • QuickBooks / accounting tools
  • Salesforce / HubSpot direct sync
  • Mailchimp / email marketing tools
  • Job-management software (Jobber, Housecall Pro, ServiceTitan)
For most of these, the workaround is webhooks → Zapier → target tool. If you need a native integration with one of these, the support team tracks demand and we sometimes prioritize based on it.

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Next

Notifications

Per-user notification preferences for the in-app bell + email digests.