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Documentation Index

Fetch the complete documentation index at: https://docs.servicebooked.ca/llms.txt

Use this file to discover all available pages before exploring further.

Customer-facing surfaces — emails, the chat widget, forms, the review request page — pick up branding from your Settings → Brand configuration. Make sure these are set before going live with production traffic.

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What’s customizable

Upload a square PNG or SVG (transparent background recommended). Used in:
  • The chat widget header (small, ~32x32px)
  • Branded email headers
  • The hosted form page header
  • The review request page header
We resize automatically; no need to ship multiple sizes. Original at 256–512px wide is plenty.

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Brand color

Used as the accent color across customer-facing surfaces. Should be your primary brand color (the color of your logo, basically).

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Email sender

When the AI sends an email reply or a review request:
  • From name — the sender display name customers see (“Mike at Jones Plumbing”, or just your business name)
  • Reply-to address — where customer replies route. Defaults to the org owner’s email; can be a shared inbox.
If you don’t configure this, defaults are your business name + the owner’s email — works fine but feels less personal. A small free-text footer on every branded email (your business address — required for CAN-SPAM compliance — plus phone, hours, “follow us on…”).

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White-label tier (advanced)

White-label is a feature flag that, when enabled, hides ServiceBooked branding from every customer-facing surface:
  • Removes the “Powered by ServiceBooked” badge from the widget
  • Removes the “Powered by ServiceBooked” badge from forms
  • Removes ServiceBooked branding from review request emails
  • Removes the ServiceBooked footer from outgoing emails
The customer experiences your business as the sole brand; they don’t see ServiceBooked anywhere. This is included on the Pro plan and on certain custom agency tiers. If you’re on Starter or Growth and want it, contact support to discuss upgrading.

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Custom domain (white-label only)

White-label customers can also use a custom domain for the hosted form page:
  • Default: servicebooked.ca/f/abc123
  • White-label custom: forms.yourbusiness.com/f/abc123
Setup involves a CNAME record on your DNS pointing to ours. We provide the exact value during configuration — talk to support to get it wired up.

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Per-form / per-widget overrides

Branding is currently org-wide — every form, widget, and email uses the same settings. If you want different branding per form (e.g., a co-branded form for a partner referral), open a support ticket and we can configure it.

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Preview

Most branding settings have a preview pane next to the form (e.g., the widget builder shows a live preview as you change colors). For email branding, send yourself a test email after saving to confirm it looks right.

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Common mistakes

  • Logo is too big or has weird padding — keep it square-ish with consistent margin so the small renders look right.
  • Brand color has poor contrast against white text — your accent color is used for the user’s outgoing message bubble (white text on accent). Yellow accent + white text = unreadable. Test both light and dark text on your color.
  • Email reply-to is a personal email — customers replying to your AI’s email might end up in your personal inbox if you set this to your gmail. Use a business email or a shared inbox.

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Next

Integrations

Slack, Cal.com, webhooks.

Notifications

Per-user notification preferences.