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If you have the AI voice assistant configured (Growth/Pro plans), the chat widget can show a phone icon next to the chat input. Tapping it starts a browser-based voice call to the AI — visitor uses their computer/phone microphone, hears the AI through their speakers, no phone number involved. This is useful for visitors who want a real conversation but don’t want to call your business number — the “click to talk” experience that converts website browsers into booked jobs.

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Requirements

  • Plan: Growth or Pro (the voice AI assistant must be enabled)
  • Voice assistant configured: see Voice AI assistant
  • Microphone access: visitors will be prompted by their browser to allow mic; if they decline, the button gracefully degrades to text chat

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How visitors use it

When a visitor opens the chat widget on your site, they see two interaction options: type a message, or tap the phone icon to start a voice call. Tapping:
  1. Browser prompts for microphone access (one-time per origin).
  2. Connection initializes — usually under 2 seconds.
  3. The AI greets the visitor with the same greeting it uses on phone calls.
  4. They can talk naturally; the AI responds in real time.
  5. Either side can end the call.
The conversation is logged to Calls in your dashboard with the same transcript + summary + recording you get for phone calls.

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Enable / disable

The web call button shows automatically when:
  • You’re on Growth or Pro
  • The Voice AI assistant is configured
  • The voice safety cap hasn’t been hit for the period
There’s no separate toggle — if you have voice AI working for phone calls, it works for web calls too. If you want to disable the button while keeping phone-side voice AI active, talk to support.

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Costs and minutes

Web calls count against the same monthly voice minutes allowance as phone calls. There’s no extra per-call fee on top of voice minutes — the only cost is the minutes the call uses.

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When this is most useful

  • Visitors who hate calling. Younger demos especially — Gen Z and millennial customers often prefer voice over typing once they’ve seen the option, but won’t pick up a phone first.
  • Mobile visitors. Easier to tap a phone icon than to copy a number, switch to the dialer app, and call.
  • Out-of-area visitors. Visitors browsing your site from another country can’t easily call your local number; web call works regardless of geography.

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Privacy

Visitors are anonymous unless they share a name during the call. The contact appears in your CRM as a “Web call” with whatever they introduced themselves as. If they book an appointment, the booking flow captures phone/email and a real contact is created.

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Browser support

Works on every modern desktop and mobile browser — Chrome, Edge, Safari, Firefox, plus iOS/Android Safari and Chrome. Some corporate networks block WebRTC; those visitors fall back to text chat automatically.

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Next

You’re done with the widget. Next stops:

Build a lead form

For longer-form lead capture (quote requests, intake forms).

Connect your calendar

So the AI can book real appointments during these conversations.