Web call button

If you have the voice AI Receptionist configured (Growth/Pro plans), the chat widget shows a Call button next to the chat input. Tapping it starts a browser-based voice call to the AI Receptionist — visitor uses their computer/phone microphone, hears the AI Receptionist through their speakers, no phone number involved. Because a lot of visitors assume a chat widget is text-only, the widget says so in three places when voice is on: the launcher bubble reads “Chat or call us”, the panel header reads “Type a message or start a voice call”, and a Talk to us — start a voice call button sits under the greeting until the visitor sends their first message. This is useful for visitors who want a real conversation but don’t want to call your business number — the “click to talk” experience that converts website browsers into booked jobs.

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Requirements

• Plan: Growth or Pro (the AI Receptionist must be enabled)
• Voice assistant configured: see AI Receptionist
• Microphone access: visitors will be prompted by their browser to allow mic; if they decline, the button gracefully degrades to text chat

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How visitors use it

When a visitor opens the chat widget on your site, they see two interaction options: type a message, or tap Call (or the “Talk to us” button under the greeting) to start a voice call. Tapping:

1. Browser prompts for microphone access (one-time per origin).
2. Connection initializes — usually under 2 seconds.
3. The AI greets the visitor with the same greeting it uses on phone calls.
4. They can talk naturally; the AI Receptionist responds in real time.
5. Either side can end the call.

The conversation is logged to Calls in your dashboard with the same transcript + summary + recording you get for phone calls.

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Enable / disable

The web call button shows when all of these are true:

• You’re on Growth or Pro
• The AI Receptionist is configured
• Voice calls is switched on for the widget (Dashboard → Widget → Content)
• The voice safety cap hasn’t been hit for the period

Turning the widget’s Voice calls toggle off leaves phone-side voice AI Receptionist untouched — the widget simply goes back to text-only, and the launcher and header drop their “or call us” wording with it.

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Costs and minutes

Web calls count against the same monthly voice minutes allowance as phone calls. There’s no extra per-call fee on top of voice minutes — the only cost is the minutes the call uses.

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When this is most useful

• Visitors who hate calling. Younger demos especially — Gen Z and millennial customers often prefer voice over typing once they’ve seen the option, but won’t pick up a phone first.
• Mobile visitors. Easier to tap a phone icon than to copy a number, switch to the dialer app, and call.
• Out-of-area visitors. Visitors browsing your site from another country can’t easily call your local number; web call works regardless of geography.

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Privacy

Visitors are anonymous unless they share a name during the call. The contact appears in your CRM as a “Web call” with whatever they introduced themselves as. If they book an appointment, the booking flow captures phone/email and a real contact is created.

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Browser support

Works on every modern desktop and mobile browser — Chrome, Edge, Safari, Firefox, plus iOS/Android Safari and Chrome. Some corporate networks block WebRTC; those visitors fall back to text chat automatically. If the Call button shows “Call failed”, the usual cause is a security header on your own website blocking the microphone — it typically fails in Chrome while still working in Firefox. See Voice calls not working.

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Next

You’re done with the widget. Next stops: