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For the review funnel to send customers to your Google reviews, ServiceBooked needs your Google Business Profile (GBP) review URL. Once configured, a star tap redirects there (in the default All → public mode, every rating redirects; in Feedback first, the 4–5★ taps do, and 1–3★ are offered the link after leaving feedback). Connecting GBP also unlocks reading and replying to your incoming reviews.

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Get your review URL

1

Go to your Google Business Profile

Sign in to business.google.com with the Google account that manages your business listing.If you don’t have a Google Business Profile yet, create one first — without it, customers can’t leave Google reviews regardless of what we do.
2

Click 'Get more reviews'

From your business profile dashboard, click the Get more reviews button. Sometimes labeled Ask for reviews depending on your account view.
3

Copy the link

Google gives you a shareable URL. It looks like:
https://g.page/r/CcxxxxxxxxxxxEAE/review
Copy the full URL.
4

Paste into ServiceBooked

Open Settings → Business in your dashboard. Find the Google review URL field. Paste your URL. Save.
5

Test

Send yourself a manual review request from any contact’s detail page. Tap a 5-star rating on the page that loads. You should redirect to your Google review page.

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What if I don’t have a Google Business Profile?

You should — even without ServiceBooked. A GBP listing is how customers find you on Google Maps and Google Search. It’s free and takes ~10 minutes to set up. Create your Google Business Profile → If you don’t want one (some businesses prefer to remain off Google), the funnel still works — with no review URL set, star taps that would normally redirect to Google show a “Thanks for the kind words!” message instead. In Feedback first mode, 1–3★ ratings still capture private feedback for you.

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Multiple locations

If you have multiple GBP listings (one per location), configure each ServiceBooked organization with the relevant location’s review URL. We don’t currently support per-deal location-aware routing within one org.

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What if my GBP URL doesn’t work?

Most issues are URL format. Some old GBP accounts give you URLs like:
  • https://search.google.com/local/writereview?placeid=ChIJ...
  • https://www.google.com/maps/place/.../@.../data=!4m...!8m...
These work, but the new short format (g.page/r/...) is preferred. Use Get more reviews in your GBP dashboard to get the canonical short URL. If your URL redirects to an empty Google search page, your GBP might be unverified — finish verification first.

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Pulling reviews back into ServiceBooked

We can’t read existing reviews on Google (their API doesn’t allow it for non-enterprise plans). What ServiceBooked tracks is:
  • How many requests we sent
  • The star-rating breakdown and how many redirected to Google
  • How much private feedback came in (Feedback-first mode)
Combine this with periodic manual checks of your Google reviews dashboard to know your real public-review trend.

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Next

You’re done with Reputation. Next:

Tasks & Automations

Personal to-dos and automation recipes.