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Documentation Index

Fetch the complete documentation index at: https://docs.servicebooked.ca/llms.txt

Use this file to discover all available pages before exploring further.

By default, every form submission creates a notification in your in-app bell for your org’s owners and admins. You can also wire up email and Slack notifications per form for finer-grained control.

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In-app notifications

Automatic. When a submission lands, the bell in the top-right of your dashboard shows a new dot. Click it to see what came in. Owners and admins all get notifications by default; team members can opt in via Settings → Notifications.

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Email notifications

By default, submission emails go to all org owners and admins. To override that for a specific form (e.g. a “service area check” form should only ping a specific teammate, not everyone):
  1. Open the form in Forms → [your form] → Settings.
  2. Find the Notify emails section.
  3. Add the specific email addresses that should be notified for this form.
Once you set notify emails on a form, ONLY those addresses are emailed for that form’s submissions — the default fan-out to all admins is replaced. Format: comma-separated, plain email addresses (alex@example.com, support@example.com). Up to 20.

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Slack notifications

If you’ve connected Slack at Settings → Integrations → Slack, you can route form submissions there too:
  1. Pick a channel from the channel selector (defaults to #general).
  2. Enable Form submission under “Notify on” in the Slack section.
Every submission posts to your chosen channel with the form name, the contact’s name, and a link back to the dashboard. Doesn’t replace email — runs in parallel. More on Slack integration →

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Disable notifications for a form

If a form is purely internal (e.g., a feedback survey you don’t need real-time alerts on), leave the notify emails empty and disable the form in your team’s notification preferences. Submissions still save; you just don’t get pinged.

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Per-user preferences

Each team member can manage their own notification preferences in Settings → Account → Notifications. They can opt out of email notifications, in-app notifications, or both — without affecting what other admins receive.

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Webhook notifications (advanced)

If you want submissions delivered to your own backend (a Zapier-style trigger, a custom CRM sync, an internal system), use outgoing webhooks at Settings → Integrations → Webhooks. Subscribe a webhook URL to the form.submitted event and you’ll get a JSON POST per submission. More on webhooks →

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Common setup

Most owners do:
  • In-app: on (default).
  • Email: configure notify emails for a few critical forms; let everything else fall back to admins.
  • Slack: on for high-volume forms (so the team sees them in flow) and off for low-volume ones.
That gives you a real-time pulse during the day and a central inbox to clear at end-of-day.

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Next

You’re done with Forms. Next:

Connect your calendar

So the AI can book real appointments from form submissions and conversations.