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Default trial is 30 days. If you need more time — common reasons: you’re mid-onboarding, your team is on vacation, you’re waiting on your business phone number to be provisioned — you can request an extension.

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Request an extension

1

Open Settings → Billing

Scroll to the Trial extension request card. (Only visible during a live trial.)
2

Pick the days you want

Up to 14 additional days max via self-serve. For longer extensions (30+), email support directly with the reason.
3

Add a reason

Optional but helpful — tells us what you’re waiting on, helps us approve faster, and tells us where to improve onboarding.
4

Submit

A request goes to our team. We typically respond within a business day — you’ll get an email either way (approved, with your new end date, or denied, with a reason).

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Approval

Reasonable requests are usually approved automatically. Reasons we approve:
  • “Still wiring up Twilio carrier forwarding” — yes
  • “Team on vacation, want to wait until everyone’s back to test” — yes
  • “Onboarding meeting scheduled next week” — yes
  • “Just want to think about it more” — yes (we’ll often approve a 7-day extension for genuine deliberation)
Reasons we don’t auto-approve:
  • Multiple consecutive extensions on the same trial (one is fine, two is borderline, three signals you might not actually be ready to commit; we’ll respond and ask what’s going on)
  • Brand-new account that’s never logged in (we want trials to be used)

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What happens during the extension

Identical to the original trial. All features available, all caps in place. You’re not charged.

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Extension expiry

When the extension lapses:
  • The dashboard locks to two pages: Billing (to pick a plan) and Support (to reach us). Everything else redirects to Billing.
  • Your data is kept for 30 days — forms, contacts, conversations, settings. Picking a plan within that window re-activates everything immediately, exactly as you left it.
  • The banner on the Billing page shows how many days you have left.
  • We email you twice before anything is deleted: a first notice about a week out, and a final reminder the day before.
Your website keeps working, but quietly: your chat widget and forms carry on collecting leads, and those leads are waiting for you when you resubscribe. What stops is the automation — the AI stops replying to new messages, missed-call auto-text pauses, and appointment reminders don’t send.
After 30 days, your data is deleted and your ServiceBooked phone number is released. A released number can’t be reclaimed — resubscribing later gets you a new number. If your number is printed on a vehicle, a sign, or business cards, resubscribe (or talk to us) before the 30 days are up.
Your login still works after that. We keep your account and billing history, so you can sign back in and start again any time — but your contacts, conversations, appointments, forms, and settings are gone, and you’ll go through setup fresh. There’s no penalty for letting a trial expire and coming back within the window.

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Already-extended, still need more?

Email support. Beyond a single 14-day extension, we generally want to understand the root cause — usually it’s an onboarding blocker we can fix, not “more trial time.”

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Trial-extension philosophy

We’d rather you take an extra week and become a real customer who’s set up properly than rush to billing on a half-configured account that frustrates you and churns. The extension flow exists because we believe that.

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Next

You’re done with Billing. Next:

Settings

Branding, integrations, notifications.