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Documentation Index

Fetch the complete documentation index at: https://docs.servicebooked.ca/llms.txt

Use this file to discover all available pages before exploring further.

ServiceBooked has three plans. They differ on how much volume you can run through the system and whether you get the AI voice assistant.
Every plan starts with a 14-day free trial. You add a card up front but you’re not charged until day 15 — and you can cancel any time before then with one click.

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What’s the same on every plan

  • Unlimited contacts and CRM
  • Unlimited tags, statuses, and pipeline stages
  • The chat widget on your website
  • Forms with AI auto-reply
  • Calendar integrations (Google, Cal.com, Calendly)
  • Reactivation campaigns
  • Review requests and reputation funnel
  • Workflow automations
  • Knowledge base
  • Email support

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What changes by plan

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Starter

The entry tier. Best if you’re testing the waters and your call/text volume is low.
  • A monthly cap on AI conversations (text and chat). Most solo operators don’t hit it.
  • A monthly cap on forms you can have published.
  • No AI voice assistant — voice calls fall through to your existing voicemail. You still get missed-call auto-text.
The plan most owners stay on. Best if you handle a steady stream of leads or you want the AI to answer the phone when you can’t.
  • Higher conversation cap — enough headroom for ~10–30 leads/day.
  • More forms.
  • AI voice assistant included — with a generous monthly minutes allowance and a per-minute overage rate beyond that. Calls are isolated to your own provisioned phone number.
  • Priority email support.

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Pro

For multi-tech operations or high-volume businesses.
  • Unlimited AI conversations.
  • Unlimited forms.
  • AI voice assistant included with the highest minutes allowance.
  • Priority support.

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How to pick

Three quick questions:
  1. Do you want the AI to answer the phone? If yes → Growth or Pro. If you only want missed-call auto-text + chat + forms, Starter is fine.
  2. How many leads per day do you handle? Under 5/day → Starter is plenty. 5–30/day → Growth. 30+/day or multi-location → Pro.
  3. Is voice volume going to be heavy? Multi-tech businesses with lots of phone traffic can blow through Growth’s voice minutes — Pro’s higher allowance is cheaper than overage at scale.
When in doubt, start on Growth. You can downgrade to Starter or upgrade to Pro any time during your trial — your data, settings, and conversations all carry over.

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Annual billing

Every plan is offered monthly or annually. Annual gets you a meaningful discount (typically two months free), billed up front. Pick whichever you prefer on the /pricing page; you can switch later from Settings → Billing.

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Adding more capacity later

If you’re approaching your plan’s caps, you’ll see usage meters on Settings → Billing turn amber, then red. We’ll also email you a heads-up at 80% so there are no surprises. Upgrading takes effect immediately and prorates the difference on your next invoice. More on plans, limits, and billing →

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Trial extensions

If your trial is wrapping up and you need a few more days to make a call, you can request an extension from Settings → Billing. Reasonable requests (you’re mid-onboarding, your team is on vacation, you’re still wiring up your phone carrier) are usually approved. More on trial extensions →

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Next: get your phone number live

Plan picked? Next priority is the highest-impact feature in the entire app:

Connect your phone number

Get your ServiceBooked number live and ringing.