ServiceBooked needs to own a phone number to do its job. Two ways to wire it up — pick whichever fits your situation.Documentation Index
Fetch the complete documentation index at: https://docs.servicebooked.ca/llms.txt
Use this file to discover all available pages before exploring further.
Option A — Use the new ServiceBooked number as your business line
Best when: you don’t have an established business number yet, or you’re willing to swap the number you advertise on your website / Google Business Profile / business cards. How it works:- The ServiceBooked number is the public number customers call.
- When they call, ServiceBooked rings your personal mobile (forwarded from the ServiceBooked number).
- If you pick up — you handle the call normally.
- If you don’t — ServiceBooked sends the auto-text and (on Growth/Pro) hands the call to the AI assistant.
Pick a number during onboarding
The phone-number step in the wizard lets you search by area code. Pick one — it’s yours immediately.
Add your personal mobile
Go to Settings → Phone and enter the mobile you want forwarded calls to ring on. Use the masked format
(613) 555-0100 — we’ll normalize it.Turn on call forwarding
On the same page, toggle Ring my phone first. Set the ring duration (20 seconds is the sweet spot — long enough to grab a call, short enough that callers don’t drop).
Option B — Keep your existing number
Best when: you have an established business number you don’t want to swap (customers know it, it’s printed on materials, it’s listed everywhere). How it works:- Customers call your existing number.
- Your phone carrier rings it. If you don’t pick up within X seconds, the carrier forwards the unanswered call to your ServiceBooked number.
- ServiceBooked then runs the auto-text and (on Growth/Pro) the AI voice assistant.
Run the carrier forwarding wizard
Go to Settings → Phone and open the Carrier forwarding section. The wizard generates the exact dial codes for your carrier (Bell, Rogers, Telus, AT&T, Verizon, T-Mobile, etc.).
Dial the codes from your business phone
The codes look like
*92*16135551234# — that tells your carrier “forward unanswered calls to this number.” You dial them once and they stick.Full per-carrier instructions: Carrier forwarding.Which option is “better”?
Most owners with an existing number choose Option B because they don’t want to re-print materials or risk losing repeat customers who only know the old number. New businesses without an established number go with Option A for simplicity. Both options give you the exact same auto-text + AI voice + transcript features — the only difference is which number is the public one.Multiple numbers / multiple locations
Each ServiceBooked organization gets one main phone number. Multi-location operators typically run one ServiceBooked org per location so each has its own dedicated number, calendar, and team. Talk to support if you want to consolidate — we can help you pick the right structure.What happens to voicemail?
If you’ve enabled the AI voice assistant (Growth/Pro), voicemail is mostly redundant — the AI catches calls you don’t answer. If you keep voicemail enabled as a fallback, ServiceBooked will record + transcribe the message and surface it in the inbox alongside the call’s metadata. For Starter or for owners who don’t want voice AI, voicemail still works the way it always has — your existing carrier voicemail picks up. ServiceBooked is independent of that.Next: configure what happens when you don’t pick up
Missed-call auto-text
The single highest-impact setting. Reply to missed callers in seconds.
Voice AI assistant
Have the AI answer the phone for you and book appointments.